PeteLewis Frequently Asked Questions - Window Cleaner Wolverhampton | Driveway Cleaning Wolverhampton |

Frequently Asked Questions

Frequently Asked Questions about Window Cleaning Service

 

Do you clean commercial premises?

Yes, we pride ourselves on our professionalism and we apply this to commercial as well as residential.  Please give us a call to discuss your requirements.  

What type of window cleaning service do you provide?  

We use the latest in water fed pole technology to professionally and efficiently clean windows to a very high standard. We can also use the old window cleaning method and can discuss your requirements.

How often do you clean windows? 

We can clean your windows every 4, 8 or 12 weeks 

How much will it cost? 

This is determined on a case by case basis. Cost is generally calculated by services rendered and length of time. We do offer a free, no obligation, estimate before each job. Please call or E-mail us for more information. 

Do you clean external Doors? 

Yes if they are glazed.  However there is a extra charge for standard external doors, this is normally £2.50* per external door.   

Do you clean Garage Doors? 

Yes we can clean your garage doors as part of your regular cleaning service.  A single garage door normally costs £5.50* and double garage doors normally costs £8.50*. 

Do you make a lot of noise?

Certain services may make a lot of noise (i.e. pressure washing) while other services make very little noise (window cleaning & gutter cleaning). If you are trying to make the appointment around a nap schedule or other noise sensitive time, please let us know. We may be able to complete that portion of the service before or after the nap time starts.  

Will the water fed pole leave any water marks/drips on our windows?

If you have been using a traditional window cleaner up to the present you may notice minor spotting for the first few washes. A traditional window cleaner will have necessarily left detergent residue on your windows, which, after rain, can leave spotting. After a few washes by our pure water system there will be no trace of detergent left. Because of this your windows will appear to remain cleaner for longer! 

Remember too that with a traditional window cleaner your window frames may not have been cleaned for a long time, which may also cause a little streaking for the first few washes. 

We have leaded windows, can you wash our windows? 

Yes, no problem at all.

Are you insured?

Yes, we are fully insured for both residential and commercial properties. 

How do we pay you?

We have various methods of payment to suit everybody from cash, cheque, invoice/BACS, please contact us for more detail. 

What if I'm not in to pay you?

We will leave a stamped addressed envelope and you can post a cheque. Alternatively you can pay online by arranging a bank transfer.

I prefer to be at home when you clean our windows!

This can be arranged but usually incurs a slight price increase for a pre-booked specific time.

I'm going away on holiday. Can you miss my window clean out this time?

Thats fine. Just give us a few days notice whether it's a holiday, building works or other genuine reason. 

My windows have been left wet. Is this normal? 

Yes, but please don't worry. The water that we use has been purified and all dissolved solids removed.  Impurities within tap water is what would normally cause streaking, so provided all the dirt is removed from the window, it will dry perfetly clean. 

Do you offer a guarantee?

Yes, if within 48 hours there are any problems, please give us a call and we will return and rectify free of charge if the problem relates to the work we have carried out. 

How often will you review your prices?

Our price will be reviewed annually in line with inflation, fuel cost rises and insurance premium increases. 

Do you clean during the winter? 

Yes, our window cleaning service is all year round with the exception of any adverse weather conditions which could cause accidents or problems. 

Can you clean the inside of my windows, or just the exterior? 

We can clean both, whichever you prefer. We are trained to work carefully and safely on the interior windows of your home. All we ask is your window sills are cleared of ornaments and awkward curtains removed before cleaning commences. 

Do you charge more for inside windows?

Yes we normally charge double the external 4 weekly window cleaning cost 

Will you always come on the same day of the month? 

No, there are too many factors to prevent us from rigidly sticking to the same day. Sickness, extreme weather, holidays and vehicle and equipment maintenance all influence our scheduling. You will be called the day before if there is an access issue so you know to expect us. 

Are you reliable?

Yes, we are reliable. Customer satisfaction is our main aim. With this in mind we strive to maintain the consistency of our visits and guarantee to carry out the agreed number of cleans every year. 

Do you offer a "rain guarantee"?

Yes, our "rain guarantee" is something we offer to all our customers. We need to work in most weather conditions to maintain regularity of service, which means there may be times when we have to clean your windows whilst it is raining.

What is the "rain guarantee"?  The "rain guarantee" only applies to the exterior side of your windows and only within the first 48 hours following your initial window cleaning visit. It means we will re-clean any affected windows for free if they accumulate spots and / or rain residue. Please feel free to contact us with questions about the rain guarantee. 

What weather conditions do you work in? 

The only weather conditions that we do not work in is heavy rain/winds, due to health and safety reasons, but light rain/drizzle is not a problem. 

Do you clean gutters, fascias and soffits?

We're happy to quote for cleaning the exteriors of gutters, fascia and soffit boards and cladding.

Apart from window cleaning, what other services do you offer?

We offer Driveway, patio, path and decking cleaning, building exterior cleaning, Conservatory roof, soffit and fascia cleans and gutter cleans. We can also clean the insides of your windows if requested by prior appointment. 

 *Cleaning Estimate Costs are based on 2013 prices. 

back to Home Page Jet Wash Seal Window Cleaning Specialists Tel 07754 405080,  8 Hilston Ave, Wolverhampton WV4 4SZ 

 

Frequently Asked Questions About Pressure Cleaning For Drives 

 

Can oil stains be removed?

Oil stains can be removed or reduced however a number of factors need to be taken into consideration such as; type of stain, type of surface the stain is on, length of time the stain has been present on the surface etc.  Therefore not all oil stains can be completely removed, however it is usually possible that they can be significantly reduced. 

Can you still re-sand and seal the paving if it is raining? 

No, the paving must be completely dry and in the case of block paved areas, the kiln dried sand needs to work its way into the joints, maximizing stabillity. If the sand is wet, it won't pack into the joints properly as it will become thick and cloggy. For the sealing process, a dry surface is a must and no dampness should occur when the sealant is sprayed on, therefore, dry weather conditions are essential. 

Do you need the use of our water?

Yes, we require the use of your water, ideally we require an outdoor water tap.

Will I have to stay off the surface after cleaning?

After a basic clean there is no need to keep off the surface.

After sealing it is recommended that the surface shouldn't be walked on for 4 hours and should not be driven on for a minimum of 24 hours. 

Are you insured?

Yes, we are fully insured for both residential and commercial properties.

How long will it take to clean my drive?

It really depends on the size of the area we are cleaning.  For example, most residential driveways can normally be pressure cleaned within one working day.  Please ask at the time of booking if you require an estimated timescale for completion of work. 

back to Home Page Tel 07754 405080 Jet Wash Seal Window Cleaning Specialists, 8 Hilston Ave, Wolverhampton WV4 4SZ