Terms and Conditions

These Terms and Conditions (“Terms”) govern your use of the website https://jetwashseal.co.uk (“the Site”) and the services provided by Jet Wash Seal Window Cleaning, run by Pete Lewis as a sole trader (“I”, “me” or “my”). By using the Site or my services, you agree to these Terms. If you do not agree, please do not use my services.

1. Regular Window Cleaning
Customers joining my regular window cleaning round are committing to a minimum of three consecutive cleans. This is to prevent misuse of discounted regular pricing by customers seeking one-off cleans.

Regular cleans are carried out as part of my scheduled rounds, rather than at fixed appointment times. I normally try to give advance notice where access arrangements are needed.

2. Access
Please provide reasonably clear and safe access to the areas to be cleaned, and move fragile or valuable items where practical. Obstructed areas may be left uncleaned. If an extension or a change to the layout of your property has affected the usual access, please let me know in advance.

If agreed access is not available, I will clean any areas that can be safely accessed and the full agreed price will normally still be charged. Any reduction is at my discretion.

If I need to come through your house, I will take reasonable care, including with hoses, equipment and footwear.

3. Gates and Pets
I take reasonable care to close gates, but you remain responsible for securing your pets. I’ll normally try to give notice where I know access is required and pets are present, but I can’t guarantee this on every visit.

4. Cancellations
Please give at least 24 hours’ notice if you want to cancel or skip a clean. Cancellations without notice may be charged in full. Repeated last-minute cancellations may result in removal from my round.

5. Payment
Payment is due within 24 hours of completion of each clean, unless alternative payment arrangements have been agreed in advance.

If payment remains outstanding after this period, I may suspend further cleaning visits until the account has been brought up to date.

Customers who repeatedly pay late may be removed from my regular cleaning round.

Any outstanding balance remains payable for cleaning services already carried out.

I accept cash and bank transfer.

6. Rain Guarantee
My 24-hour rain guarantee is for window cleaning, so there’s no need to skip a scheduled clean just because rain is forecast. If rain causes a problem with the windows within 24 hours of a clean, let me know and I’ll come back to put it right free of charge.

7. Satisfaction Guarantee
My 100% satisfaction guarantee is also for window cleaning, mainly for regular customers. If there’s a genuine problem with a clean, please let me know within 24 hours so I have the chance to come back and put it right free of charge. It covers the cleaning I’ve carried out, not marks, staining or damage that were there before and can’t be removed by cleaning.

Both guarantees apply to window cleaning only, not to my other exterior cleaning services such as pressure washing, softwashing, decking or conservatory roof cleaning, and both depend on you letting me know within 24 hours.

8. Window Glass
Many windows already have minor scratches or marks, often from earlier cleaning or installation. I use industry-approved tools and methods to minimise the risk, but I am not responsible for scratches or imperfections that were already there.

9. Damage and Liability
I take reasonable care at every property, and I am responsible for loss or damage caused by my negligence. I am not responsible for:

Damage that was already there before my work, including to glass, seals, frames, doors and fittings
Failure of fittings, seals or components that were already deteriorated, faulty or worn, unless caused by my negligence
Water getting in through faulty or worn seals, or through windows or doors left open
Delays caused by bad weather, traffic or other circumstances outside my control

If you think something has been damaged during my work, please tell me as soon as possible so I can look into it. Nothing in these Terms affects your statutory rights.

10. Third-Party Links
The Site may contain links to third-party websites. I have no control over their content or practices and am not liable for any damage caused by their use.

11. Changes to Terms
I may update these Terms from time to time. Material changes will be posted on the Site. Continued use of my services indicates acceptance of any changes.

12. Contact
If you have any questions about these Terms, please contact me:

Pete Lewis, trading as Jet Wash Seal Window Cleaning
8 Hilston Avenue, Wolverhampton, West Midlands, WV4 4SZ
Mobile: 07754 405080
Email: pete@jetwashseal.co.uk